Shipping & Installation

Shipping Policy | goWFH.com.au
At goWFH.com.au, we strive to offer reliable, efficient, and flexible delivery services to ensure your work-from-home setup arrives safely and on time. Please read the following shipping terms carefully before placing your order.

NOTE: We only sell soundproof booths in Sydney, Melbourne, and Brisbane. Installation is included and will be carried out in person. Unfortunately, we no longer offer sales in other regions.

1. Order Processing Time
Orders for in-stock products are processed within 1 business day of payment confirmation.

Orders placed on weekends or public holidays will be processed the following business day.

Once shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates
Free delivery on conduct in Sydney metropolitan area and ACT.

For all other regions, we offer competitive freight options. Shipping costs are calculated at checkout based on your location and order size.

3. Shipping Methods & Carriers
Metro Free Delivery: Handled by our in-house delivery team. Our driver will contact you 1–2 days in advance to confirm your delivery date and time.

Interstate & Regional Delivery: Delivered via trusted carriers such as Hunter Express, Allied Express, or TNT.

Please ensure an able-bodied person is present to assist with unloading for large or heavy items.

4. Estimated Delivery Time
For in-stock products:

Metro areas: 3–5 business days after dispatch

Interstate & 300KM surrounding areas: 5–7 business days after dispatch

Peak season delays: Additional time may be required during holidays and sale periods

For pre-order products:

Pre-order or custom items generally require 4–8 weeks for production and delivery

The estimated lead time (ETA) will be clearly noted on the product page

We aim to deliver within the ETA, but delays may occasionally occur due to production, port congestion, or customs processing

Customers will be informed promptly if significant delays arise

5. Delivery Conditions
Ground Floor Delivery Only: Orders are delivered to the front door or garage at street level

Stairs / Indoor Delivery: Additional fees apply; please contact us prior to purchase

Missed Delivery: If no one is available to receive the delivery, you may:

Authorize us to leave the items at a secure location

Reschedule delivery (additional charges may apply)

6. Heavy or Oversized Items
For larger items (e.g. standing desks, acoustic pods):

Customers must ensure a safe and accessible delivery location

An able person must assist with unloading if the location is not serviced by a two-person delivery team

Two-person delivery is available for an additional charge

7. Installation Services (Optional)
Most products require assembly and are supplied with DIY installation instructions

Installation service is available in select areas (fees apply)

Customers must provide a suitable parking space for the installation team — if unavailable, additional parking fees may apply

8. Add-On Services (Fees Apply)
We offer the following optional services upon request:

Moving goods indoors or upstairs

Two-person delivery

Specific delivery time slots

Professional installation

Packaging removal

Please contact us prior to ordering if you require any of these services — we will provide a customised delivery quote.

9. Inventory Inaccuracies & Resolutions
While we strive to maintain accurate stock levels, discrepancies may occur, especially during peak seasons.

If an item becomes unavailable after purchase, we will notify you promptly and offer either:

A suitable alternative product, or

A full refund

We kindly ask that you contact our customer service team first to resolve any issues before initiating a chargeback — we are committed to resolving all concerns promptly and fairly.

Need Help?
For shipping enquiries, custom quotes, or add-on service requests, please contact our team:

📧 Email: customerservice@homelements.com.au"